Help Center

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Getting started
How do I set up my shop?

Go to Products and add your first item with a photo and price โ€” it appears in your Showroom instantly. Add your WhatsApp number in Settings so checkout messages reach you.

What happens after my free trial ends?

If you don't upgrade, your account doesn't get shut off โ€” it automatically moves to a permanent free plan. Your shop, subscribers, and orders keep working forever. A few advanced tools (like Social Media automation and full Accounting) unlock when you upgrade.

Can I try it without a credit card?

Yes โ€” every plan starts with a free trial, no card required, and you can also start directly on the free-forever plan from the pricing page.

Orders & payments
How do customers pay me?

Orders are placed through your Showroom or a Funnel page and checkout happens over WhatsApp โ€” you and the customer agree payment there, or you can enable MTN MoMo automatic payments in Settings so the order marks itself paid the moment they pay.

Can customers track their own order?

Yes โ€” every shop has a "Track your order" link (in the shop footer) where a customer enters their phone number and sees their order history and status with you.

How do I record a bank transfer?

In Accounting โ†’ your bank accounts, use "Send to bank" or "Record withdrawal." It remembers the account you used last time and shows you exactly which account before you dial the mobile money code.

Team & access
How do I add a team member?

Settings โ†’ Team โ†’ Add team member. Set their email, a temporary password, and exactly which areas they can access. They'll be asked to set their own password the first time they sign in.

Can I see what my team did?

Yes โ€” Reports shows every action taken on your account, who did it, and when, with search and date filters. You can also download it as a PDF statement.

Social Media
Does Intumwa post to Facebook and Instagram for me?

Yes โ€” connect your accounts in Social Media โ†’ Accounts, and the autopilot writes and schedules posts across every platform you've connected, balanced so one platform doesn't dominate.

Can I watermark my photos automatically?

Yes โ€” turn on the Watermark engine in Social Media โ†’ Photo Library. Add your logo, business name, or phone number, choose where it sits, and it's applied automatically whenever a photo is used.

Accounting
Does Intumwa track inventory?

Yes โ€” turn on stock tracking per product, and it deducts automatically when an order is paid, records every manual adjustment with a reason, and keeps your Balance Sheet's inventory value accurate on its own.

Is my profit calculated automatically?

Yes โ€” your Dashboard shows real profit (revenue minus logged expenses), not just revenue, plus a projection for the month, quarter, and year ahead based on your actual recent pace.

Billing
How do I upgrade my plan?

Settings โ†’ Your Plan โ†’ choose a plan โ†’ follow the payment instructions shown, then submit "I've Paid." It's reviewed and activated, usually quickly.

What's the difference between the plans?

They differ mainly in subscriber limits and which advanced features are unlocked. The free plan covers your shop, orders, and core tools forever โ€” paid plans add things like Social Media automation and full Accounting.

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